Emotional Intelligence Factors

Discover the Key 5 Factors of Emotional Intelligence

Emotional Intelligence


What is the most important characteristic a good manager will have? Leadership ability? Confidence? While each of these answers is correct, they are also incomplete. An individual personality trait will form only one piece of the puzzle – management ability. All of these characteristics fall under the umbrella characteristic of emotional intelligence. In simple terms, emotional intelligence is a person’s ability to monitor one’s own and other people’s emotions. In celebration of our upcoming management assessment tools for our Contact Centre solution, here are the top five ways that an emotionally effective manager can improve the workplace.


  • Self-management: Those with high emotional intelligence are more adept at identifying and handling their own distressing emotions. Even in highly stressful situations, an emotionally intelligent manager will remain cool, calm, and collected.
  • Self-Confidence: The emotionally intelligent will be less likely to second-guess their own decisions. This can be critical in the workplace, especially when quick decisions are essential.
  • Empathy: Emotional intelligence isn’t only to do with the self, it also affects how well one can sense what others are feeling. Picture this scenario: a big project is coming unnervingly close to its deadline, and employees are overworked and stressed. An emotionally intelligent manager will be far more likely to sense the employees who are near burnout and give them the downtime they need to come back to work fresh.
  • Creating ‘we’: This refers to the sense of community that exists in the best workplaces – the sense of being part of a team, instead of an individual. The best managers are able to foster this without making it seem like a cynical corporate effort, and emotional intelligence is a massive part of this.
  • Self-awareness: Have you ever had a nightmare boss who seemed to be angry at seemingly arbitrary times? It’s possible that they had poor emotional intelligence. Maybe someone cut them off in traffic that morning, and they weren’t able to separate their own feelings from the workplace. Those who are better able to identify the source of their negativity will be far more adept at managing others.

Talegent offers unique solutions to assess an individual’s emotional intelligence using Talegent’s Emotional Intelligence Report. This is a report that runs off the Talegent PATH Personality Questionnaire. 

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